Security Supplies believes in serving our customers as far as possible, and therefore has a liberal cancellation and return policy.

Please contact us at [email protected] for everything related to return, cancellation, and refund.

Cancellation Policy:

-Cancellations will be considered only if the request is made within 48 hours of placing an order.

-You will be refunded the full amount paid including delivery charges to the payment solution used for placing the order if canceled prior to dispatch.

Return Policy:

We will accept items for exchange or refund for defective/damaged(If damaged by us) items in transit within 7 days of purchase.

Please fill out our “Return Form” and send us pictures of the item.

-Products/Items should be UNUSED. Used products will not be replaced under any circumstances.

-Products should be returned in their original packaging along with the original price tags, labels, and invoices.

-It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Return collection:

Unopened items within 7 days of delivery:

  • A total value less than AED 1000: AED 50
  • Total value more than AED 1000: Free of Charge

Return & replacement due to manufacturing defect:

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product. Note: Return and replacement apply to products that are delivered within the UAE only. You can contact us to check on the terms if you are outside the UAE.

Within UAE:

  • Collection – Free of charge
  • Delivery of replacement – Free of charge

Outside UAE

  • Refund will be provided with an online store credit less the shipping cost of the returned item on a case to case basis
  • Email us at [email protected]supplies.ae to discuss on this

Not eligible for return:

  • If the item or the original packaging has been damaged.
  • If the item has been returned after 7 days.
  • If the item belongs to the list of non-returnable items.
  • Defective products that are not covered under the manufacturer’s warranty.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you have received including price tags, labels, original packing, freebies, and accessories.
  • Fragile items, hygiene-related items.

Refund Policy:

The refund will be processed after receipt of the product. The refund will be processed based on the mode of payment of the order or as a store credit. Store credit can be used for future purchases and will be valid for 6 months.

-Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 15 working days and the refund will reflect in the next statement.