Security Supplies believes in serving our customers as far as possible, and therefore has a liberal cancellation and return policy.
Please contact us at [email protected] for everything related to return, cancellation, and refund.
-Cancellations will be considered only if the request is made within 48 hours of placing an order.
-You will be refunded the full amount paid including delivery charges to the payment solution used for placing the order if canceled prior to dispatch.
We will accept items for exchange or refund for defective/damaged(If damaged by us) items in transit within 7 days of purchase.
Please fill out our “Return Form” and send us pictures of the item.
-Products/Items should be UNUSED. Used products will not be replaced under any circumstances.
-Products should be returned in their original packaging along with the original price tags, labels, and invoices.
-It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Unopened items within 7 days of delivery:
- A total value less than AED 1000: AED 50
- Total value more than AED 1000: Free of Charge
Return & replacement due to manufacturing defect:
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product. Note: Return and replacement apply to products that are delivered within the UAE only. You can contact us to check on the terms if you are outside the UAE.
- Collection – Free of charge
- Delivery of replacement – Free of charge
- Refund will be provided with an online store credit less the shipping cost of the returned item on a case to case basis
- Email us at [email protected]supplies.ae to discuss on this
Not eligible for return:
- If the item or the original packaging has been damaged.
- If the item has been returned after 7 days.
- If the item belongs to the list of non-returnable items.
- Defective products that are not covered under the manufacturer’s warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you have received including price tags, labels, original packing, freebies, and accessories.
- Fragile items, hygiene-related items.
The refund will be processed after receipt of the product. The refund will be processed based on the mode of payment of the order or as a store credit. Store credit can be used for future purchases and will be valid for 6 months.
-Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 15 working days and the refund will reflect in the next statement.